Carrier Heat Pump Reviews 2021

Purchasing a new heat pump is a considerable financial undertaking, one that should pay dividends through efficiency, reliability, and performance for years to come. 

Carrier ranks among the high-end heat pump models and is a formidable choice for homeowners to consider. Continue reading for in-depth details on their heat pump offering. 

About Carrier Company

Willis Carrier, the founder of Carrier, invented HVAC systems, as we know them today, in 1902. Since then, the brand has built on the initial foundation, creating systems that meet various needs. 

United Technologies Corp (UTC) acquired Carrier Corporation in 1979. Sister companies of Carrier include:

  • Bryant
  • International Comfort Product (Heil, Tempstar, KeepRite, ComfortMaker, Arcoaire)
  • Day and Night
  • Payne
  • WeatherMaker

Carrier continually rates among the top 3 manufacturers (Carrier, Trane, and Lennox). Consumer Reports calculated reliability and owner satisfaction ratings for several brands: Carrier received an ‘Excellent For Satisfaction‘ rating. 

Many reviews attest to the reliability and efficiency of Carrier products.

Carrier vs Other Brands

When searching for the ideal heat pump for residential or commercial use, there are many things to consider: reliability, energy efficiency, sustainability, and the like. 

Professionals and homeowners both attest to the markers that set Carrier apart from other brands:

  1. Residential units are quiet, energy-efficient, and reliable.
  2. While commercial systems focus on environmental sustainability and energy efficiency.

Carrier vs Trane vs Lennox

Most HVAC professionals consider Carrier, Trane, and Lennox the “Top 3” in HVAC. As such, their heat pumps share numerous similarities since they try to remain competitive. However, they also have many differences that divide and separate them. 

Carrier tends to be slightly more expensive (4-5% more) than Lennox and about the same as Trane in our professional HVAC experience. The warranty between the three doesn’t differ much.

However, Lennox and Carrier are tied for the leader in energy efficiency. They both have heat pumps rated up to 24 SEER and over 11.8 HSPF. 

When it comes to repairs, Carrier replacement parts are widely available and decently priced. On the other hand, Trane replacement parts can be costly, and Lennox repair parts can be challenging to obtain. 

Is Carrier better than Trane? Although Carrier falls behind when it comes to the exorbitant price, it matches, if not exceeds, Trane in efficiency and durability. 

Additionally, replacement parts are readily available and reasonably priced, unlike Trane replacement parts, which may be costly. 

Carrier vs Bryant vs Day and Night

Since Carrier, Bryant, and Day and Night are sister companies, many of their heat pumps are identical.

They actually make all the same models in the same factories apart from an entry-level model from each company that the other two companies don’t offer. They have the same warranty.

The Bryant brand is, on average, $200 to $600 cheaper but does not require a brand-certified HVAC professional to install it. Day and Night is the cheapest of the three and marketed as the value brand, on average 2-4% less than Bryant.  

Pros and Cons

As with all product lines, pros and cons accompany each of Carrier’s heat pumps. 

Pros of Carrier Heat Pump

Highly Rated:

Consumers and HVAC pros rate both the Infinity Series and Performance Series highly in terms of reliability and quality. They can last up to 25 years with proper maintenance. 

How long should a Carrier heat pump really last? Although they can indeed last over 20 years with maintenance, heat pumps typically last between 10 and 20 years. 


Carrier offers products to suit every climate. There are models best suited for chilly climates that will only run part-time, models for warm climates that don’t experience extreme heat, and models to accommodate scorching temperatures. 

Cons of Carrier Heat Pump


Carrier’s products are the most expensive in their respective classes: good, better, and best. Additionally, the brand won’t disclose pricing without having a salesperson visit the home and present a written estimate. 

Poor Warranties

Although Carrier products rate highly on several aspects, they don’t offer a warranty to match. Unlike other leading brands that provide more comprehensive warranties, Carrier only offers 5-year warranties on most Comfort models and a 10-year warranty on most Infinity models and a few Performance models.  

What’s Unique About Carrier Heat Pump?

Carrier divides its heat pumps into different series:

  • Performance™ Series
  • Infinity® Series
  • Comfort™ Series

The Comfort series features heat pumps that are inexpensive in comparison to the Infinity and Performance series. The Performance series is the middle ground for pricing, while the Infinity lineup sits at the more expensive and efficient end of the spectrum. 

FactorComfort SeriesPerformance SeriesInfinity Series
Sound Level67-72 decibels67-70 decibels51-67 decibels
Humidity Controlstandardstandard
ThermostatecobeeecobeeInfinity System Control
Cost Range$$$$$$

Comfort Series

The Comfort series consists of Carrier’s standard line. Each model provides economical, energy-efficient cooling in your home. Models in this line have SEER ratings up to 17 and rely on simple operation, making them a budget-friendly option. 

Model Name (Code)SEERHSPFCompressorSound Level
Comfort 15 (25HBC5)158.5single-stage69 decibels
Comfort 14 (25HCE4)148.2single-stage69 decibels
Comfort 14 Coastal (25HCE4**C)148.2single-stage72 decibels

Many satisfied customers and HVAC technicians comment on the dependability and efficiency of the Comfort Series. Some dissatisfied customers highlight issues with the short 5-year warranty and failed components. 

Performance Series

The Performance series is made up of Carrier’s enhanced models. As with the Comfort series, models among this product line have SEER ratings up to 17. 

Carrier claims that these models operate quietly and provide upgraded temperature and humidity control for optimal comfort. 

Model Name (Code)SEERHSPFCompressorSound Level
Performance 16 (25HCB6)179.52-stage70 decibels
Performance 15 (25HCC5)169single-stage68 decibels
Performance 14 (25HHA4)148.2single-stage69 decibels

Like the Comfort series, the Performance series products are high-quality. 

Many HVAC professionals and homeowners express their satisfaction with the elevated comfort and efficiency levels. Some customers complain about damaged parts and noisy operation, but these issues are very few and far between. 

Infinity Series

The Infinity series consists of Carrier’s premium lineup. These models feature SEER ratings up to 24, making them an energy-efficient option that helps cut back on energy bills. 

Carrier claims that Infinity series models are 50 percent quieter than competitors. These models provide quiet operation while delivering premium temperature and humidity control.

Model Name (Code)SEERHSPFCompressorSound Level
Infinity 24 (25VNA4)2413variable-speed51 decibels
Infinity 18VS (25VNA8)19115-stage variable-speed55 decibels
Infinity 16 (25HNB6)17.59.52-stage67 decibels
Infinity 16 Coastal (25HNB6**C)17.59.52-stage67 decibels

The Infinity series has an industry-leading efficiency level, which will cost you the least amount of money to operate. 

However, some homeowners mention that the unit is noisy during the heating cycle, while others mention faulty parts within the first few years of owning the unit (however infrequent).

Carrier’s New Model

Carrier’s new model, Infinity 24 Heat Pump (25VNA4) with Greenspeed Intelligence, is the most efficient model Carrier makes. 

Carrier Heat Pump Infinity 24

Energy savings and efficiency are at optimal levels, with up to 24 SEER and up to 13 HSPF. Plus, it operates up to 50 percent quieter than competitors- according to third-party tests arranged by Carrier. 

According to Carrier, this heat pump can remove up to 400 percent more moisture than standard systems. 

It includes an Infinity Air Purification system that inactivates 99 percent of specific airborne pathogens– like coronaviruses. 

Carrier Heat Pump Prices Analysis

There are several factors that homeowners must consider when analyzing heat pump pricing, including the product price, accessory price, installation costs, operating costs, and so on. 

Given the numerous components involved in determining the price, pinpointing an exact expense is tricky. In general, the price of a new heat pump with the installation may vary from $3,000 to $15,000 or more. 

  • The Comfort series models range from $2,000 to $3,000 for the unit only, $6,000 to $7,300 with installation. 
  • Performance models may cost from $2,400 to $3,000 for the unit and $7,000 to $9,000 with installation. 
  • Models in the Infinity lineup range between $3,000 to $5,200 for the unit only and $9,200 to $12,700 with installation. 

Pricing of additional accessories varies depending on what you choose. Carrier offers an Infinity thermostat, which can range between $340 and $600. 

What Size Carrier Heat Pump Do I Need?

To determine what size of heat pump you need, you’ll need to consider the square footage of your home and your local climate. You’ll need about 30 BTU of heating output per square foot of living space as a general rule of thumb.

So, if you have a 1,000 square foot home, you’d need a 30,000 BTU (2.5 ton) heat pump.

Carrier offers various sizes of heat pumps to suit the individual needs of homeowners in varying sizes of homes and climate types. For example, the Carrier 2-ton heat pumps and Carrier 4-ton heat pumps can service drastically different-sized homes. 

Climate also plays a substantial role in determining the heat pump you need for your home. In warmer climates, higher efficiency units are ideal (like the Infinity Series). 

Cooler temperatures require efficient heating capacity, so models with good HSPF ratings are ideal. 

Homes in moderate climates typically need a mid-tier option that combines efficiency and comfort and has higher SEER and HSPF ratings. 


Overall, Carrier offers a comprehensive lineup of heat pumps to suit a variety of needs. The best model for your home is dependent on your situation: where you live, the size of your home, and your budget. 

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